Ground Handling & Security Team Leader
Location: London Southend Airport
Shift Pattern: Full time – Shift pattern TBC
Salary: Starting at £17,500 per annum
Reporting to: Ground Handling & Security Supervisor
Role summary:
You will be working in the Ground Handling Team, providing the smooth and timely processing of passengers. You should be able to demonstrate a hard working, adaptable attitude and be able to thrive on variety in the workplace. A demonstrable background in the aviation industry is essential, knowledge of Aircraft Turnaround (including Pushback and Headset operation) is also essential. Supervisory experience would be an asset.
Person Profile:
To achieve excellent standards of customer service, quality and attention to detail, supporting the growth of the airport and the increasing complexity a larger airport will bring. Excellent communication skills and proactive approach to all work requirements and a team centred ethos. Confident and professional approach at all times that enables effective resolution of conflicts and delivery of relevant solutions.
Main Responsibilities and Objectives:
To motivate, allocate, lead and support staff in the Ground Handling Team (duties include Airside Security, Hold Baggage Screening, Outbound Baggage Sortation and Aircraft Turnaround).
Ensure compliance to LSACL, Airline(s) and regulatory bodies HSE, DfT etc processes and procedures are maintained at all times, keeping fully updated with changes to procedures or new procedures.
Allocation of staff duties, GSE/other equipment to ensure operational efficiency.
Ensure that safe and efficient working practices are adhered to at all times (including but not limited to Ground Service Equipment, Aircraft Turnaround & Pushback Operation, Baggage Screening & Sortation).
Ensure any baggage loading/unloading problems are managed with accuracy and efficiency ensuring Aircraft Dispatcher/Ground Handling Supervisor are kept informed.
Ensure regular preventative maintenance within the operational environment (including but not limited to removal of FOD, Ground Service Equipment checks/cleaning).
Ensure that all operational Service Level Agreements are met and maintained.
Active leadership and monitoring of staff and operational performance.
Ensure effective and appropriate communication with all departments throughout the Airport. Ensure that working relationships within the airport are such that they maximise co-operation leading to the efficiency and effectiveness of all staff.
Ensure that employees perform their jobs effectively in order to achieve optimum staff performance.
Perform operational briefings/debriefings regarding performance, procedural changes and safety issues.
Maintain and apply the company disciplinary procedures as laid down. Ensures that the disciplinary procedures are being used effectively and that disciplinary action taken is fair and reasonable.
Ensure that the “image” specified by the Company is maintained in the standards of work and all dealings with customers, airlines, including other service companies.
Provide and maintain an excellent standard of customer service. Ensures that all staff have the necessary skills and knowledge to carry out their jobs well; ensures that there is enough trained cover for all normal absence levels. Liaise with the Supervisors and Duty Managers to ensure all training requirements are met. Assist Line Management with coaching and development of staff through regular appraisals, performance reviews and training workshops.
Active monitoring and recording of GSE / Equipment serviceability and fault reporting.
Establish and maintain good relationships and lines of communication with client airlines, other airlines, Airport Authority, Customs and Excise and companies such as ground handlers, caterers etc.
Work cohesively as part of the team so as to maximise co-operation leading to the efficiency and effectiveness of the operation.
Liaise and work together with other departments to ensure our customers receive a high standard of service.
Ensure a record of any incidents/accidents involving Equipment, Aircraft, Customers or Staff are reported immediately to your Line Manager and documented accurately as per LSACL, Airline(s) & Regulatory body policies and procedures.
Ensure all paperwork and administrative duties are completed in a timely manner and relevant information is forwarded where appropriate.
Comply with airport procedures at all times, keeping fully updated with changes to procedures or new procedures.
Attend appraisals, team meetings and training as requested by your Line Management.
Provide and maintain an excellent standard of customer service.
Carry out any other reasonable task as requested by Line Management.
This description is not exhaustive but is an outline of key tasks that may vary with demands from our clients or the operational needs.
Location: London Southend Airport
Shift Pattern: Full time – Shift pattern TBC
Salary: Starting at £17,500 per annum
Reporting to: Ground Handling & Security Supervisor
Role summary:
You will be working in the Ground Handling Team, providing the smooth and timely processing of passengers. You should be able to demonstrate a hard working, adaptable attitude and be able to thrive on variety in the workplace. A demonstrable background in the aviation industry is essential, knowledge of Aircraft Turnaround (including Pushback and Headset operation) is also essential. Supervisory experience would be an asset.
Person Profile:
To achieve excellent standards of customer service, quality and attention to detail, supporting the growth of the airport and the increasing complexity a larger airport will bring. Excellent communication skills and proactive approach to all work requirements and a team centred ethos. Confident and professional approach at all times that enables effective resolution of conflicts and delivery of relevant solutions.
Main Responsibilities and Objectives:
To motivate, allocate, lead and support staff in the Ground Handling Team (duties include Airside Security, Hold Baggage Screening, Outbound Baggage Sortation and Aircraft Turnaround).
Ensure compliance to LSACL, Airline(s) and regulatory bodies HSE, DfT etc processes and procedures are maintained at all times, keeping fully updated with changes to procedures or new procedures.
Allocation of staff duties, GSE/other equipment to ensure operational efficiency.
Ensure that safe and efficient working practices are adhered to at all times (including but not limited to Ground Service Equipment, Aircraft Turnaround & Pushback Operation, Baggage Screening & Sortation).
Ensure any baggage loading/unloading problems are managed with accuracy and efficiency ensuring Aircraft Dispatcher/Ground Handling Supervisor are kept informed.
Ensure regular preventative maintenance within the operational environment (including but not limited to removal of FOD, Ground Service Equipment checks/cleaning).
Ensure that all operational Service Level Agreements are met and maintained.
Active leadership and monitoring of staff and operational performance.
Ensure effective and appropriate communication with all departments throughout the Airport. Ensure that working relationships within the airport are such that they maximise co-operation leading to the efficiency and effectiveness of all staff.
Ensure that employees perform their jobs effectively in order to achieve optimum staff performance.
Perform operational briefings/debriefings regarding performance, procedural changes and safety issues.
Maintain and apply the company disciplinary procedures as laid down. Ensures that the disciplinary procedures are being used effectively and that disciplinary action taken is fair and reasonable.
Ensure that the “image” specified by the Company is maintained in the standards of work and all dealings with customers, airlines, including other service companies.
Provide and maintain an excellent standard of customer service. Ensures that all staff have the necessary skills and knowledge to carry out their jobs well; ensures that there is enough trained cover for all normal absence levels. Liaise with the Supervisors and Duty Managers to ensure all training requirements are met. Assist Line Management with coaching and development of staff through regular appraisals, performance reviews and training workshops.
Active monitoring and recording of GSE / Equipment serviceability and fault reporting.
Establish and maintain good relationships and lines of communication with client airlines, other airlines, Airport Authority, Customs and Excise and companies such as ground handlers, caterers etc.
Work cohesively as part of the team so as to maximise co-operation leading to the efficiency and effectiveness of the operation.
Liaise and work together with other departments to ensure our customers receive a high standard of service.
Ensure a record of any incidents/accidents involving Equipment, Aircraft, Customers or Staff are reported immediately to your Line Manager and documented accurately as per LSACL, Airline(s) & Regulatory body policies and procedures.
Ensure all paperwork and administrative duties are completed in a timely manner and relevant information is forwarded where appropriate.
Comply with airport procedures at all times, keeping fully updated with changes to procedures or new procedures.
Attend appraisals, team meetings and training as requested by your Line Management.
Provide and maintain an excellent standard of customer service.
Carry out any other reasonable task as requested by Line Management.
This description is not exhaustive but is an outline of key tasks that may vary with demands from our clients or the operational needs.
Qualifications and experience:
A demonstrable background in the aviation industry is essential.
Knowledge of Aircraft Turnaround (including Pushback and Headset operation) is essential.
Supervisory experience would be an asset.
Note: For your application to be considered it is essential that you can provide a full 5 year checkable history and are able to obtain a clear criminal record check.
Please complete an application form and either email toLSAHR@stobartair.com or post to:
Human Resources
London Southend Airport Company Limited
Southend Airport
Southend on Sea
Essex
SS2 6YF
Please provide details of relevant skills, experience and qualifications to support your application.
Please note that if an application form is not fully completed then we will be unable to process your application.
A demonstrable background in the aviation industry is essential.
Knowledge of Aircraft Turnaround (including Pushback and Headset operation) is essential.
Supervisory experience would be an asset.
Note: For your application to be considered it is essential that you can provide a full 5 year checkable history and are able to obtain a clear criminal record check.
Please complete an application form and either email toLSAHR@stobartair.com or post to:
Human Resources
London Southend Airport Company Limited
Southend Airport
Southend on Sea
Essex
SS2 6YF
Please provide details of relevant skills, experience and qualifications to support your application.
Please note that if an application form is not fully completed then we will be unable to process your application.