Security Officer

Ref No. BBW2327
Operating Company Balfour Beatty WorkPlace
Geographical Area Wales
Position Type Full Time Staff
Contract Type Permanent

Job Description
Balfour Beatty PLC is a world-class infrastructure business – the experts in everything from financing, planning and design to construction, maintenance and support.

Operating in over 80 countries, we are a leading business in many of our markets and are setting the industry standard for ethics, safety and sustainability.

The way we have structured our business corresponds broadly to the four principal stages in the infrastructure lifecycle. Each of our four business areas is strong in its own right; we can also bring them together in any combination to address the needs of our customers.
Construction Services, Infrastructure Investments, Professional Services, Support ServicesSitting within our Support Services business, Balfour Beatty Workplace makes distinctive, lasting and substantial improvements to the performance of organisations.

Balfour Beatty Workplace help complex environments – commercial enterprises, schools, industrial locations, hospitals, governments and institutions – define and then realise their strategic facilities management objectives in a world that is evolving at unprecedented speed.

Our reputation gives our customers, employees, partners, suppliers, investors and the many communities that we serve the confidence to trust us and work with us. Our Group-wide values of Integrity, Teamwork, Excellence and Respect are essential in guiding the way we do business.

Balfour Beatty Workplace is an equal opportunities employer.

We are recruiting for Security Officers to carry out tasks as required to maintain the agreed service standards for all security services provided by BBW to the BBC at Roath lock Drama Village. Reporting directly to the Security Supervisor, you will be required to work on your own initiative and as part of a team throughout a 24 hour rotating shift pattern.

You will be responsible for the security of BBW and BBC assets. You will be expected to deliver exceptional Customer Service to all staff and visitors within the BBC Estate.

SITO/SIA License Certification held
SIA CCTV License held
BS7858 – Vetting will take place
Experience in a similar role essential
Basic IT knowledge
Knowledge of the security regulations with reference to statutory and mandatory regulations.
Passionate about customer service
A commitment to delivering a “World Class” customer service delivery.
Ability to deal with ambiguous and/or conflicting situations in a non adversarial and customer centric manner.
Ability to work in a confidential environment
Successful applicants must be able to provide a full five-year checkable employment / unemployment history.
To undertake any other reasonable duties as required, as detailed by the Security Manager or other FM Manager(s).

· Full Driving License is desirable
· First Aid Certificates. i.e. FAW and First Responder
All employees must comply with BBW and BBC Policies and Procedures, including:

Ø Health and Safety

A commitment to working within the H&S at Work ACT and to contribute towards a safer working environment.

· Carry out a range of specific services as agreed between the job holder and the line manager from the appropriate list of job tasks.
· Work as an effective member of the team, maintaining excellent communication and liaising with other disciplines as appropriate.
· Maintain a positive public image.

· Contribute to the continuous improvement of BBW’s service (to its clients), supporting the Key Performance Indicators as required

· Maintain accurate records/documentation that support BBW procedures and processes.

· Build and maintain an effective working relationship with colleagues and customers.

· Ensure that work and behaviour meets and complies with set standards of time, cost, quality and quantity.

· Manage stock levels and support the efficient use of consumables.

· Work to meet compliance with the agreed performance standards relevant to the role.

· Undertake relevant training to ensure performance meets the standards of skill needed to achieve multi-skilled competency.

· Comply with Health & Safety standards and procedures of BBW, e.g. reporting hazards.

· Operate as a security officer in accordance with the duties as laid down in the site assignment instructions.

· Acting as first point of contact for all visitors, staff and contractors.

· Dealing with incidents and emergencies in accordance with the Assignment Instructions. Where necessary escalate the escalation process

· Following procedures for the control of keys and equipment

· Deal with conflict situations

· Carrying out internal, external and CCTV patrols as required

· Performing out of hours helpdesk procedures

· Any other reasonable tasks as required by the line manager

shift working will apply

The Individual

· Respectful, conscientious, flexible, confident, mature, articulate.

· Presents themselves professionally at all times, and has excellent customer service skills.

· Takes a pride in their appearance

· Friendly, personable with the ability to engage with customers

· Good PC skills.

· Experience in operating CCTV equipment.

· Ability to deal with conflict of all kinds, in a non adversarial and customer centric manner. A calm and collective personality with an eye for detail.

· Excellent communication skills, both verbal and written.

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