Location: London-Stratford
Description
We are fashion. We are food & dining. We are entertainment & leisure. We are Westfield – with one of the most outstanding shopping centre portfolios in the country. A career with Westfield offers the chance to be part of a company that is transforming the face of retail.
Now we have an opportunity for a Security Manager to lead and direct the centres security functions, seeking to provide the optimal level of security and safety for the property.
Through leadership management you will deliver a high standard of protection for the centre in association with the services vision. Focus is on development, implementation, review and management of proactive measures to ensure the centre’s protection, whilst ensuring the centre delivers increased traffic and profit expectations.
Your key responsibilities in this role will include...
• Develop, implement and evaluate the security strategy, policy and initiatives, working within the annual business plan to deliver the full Net Operational Income (NOI)
• Work with Centre Management to develop and deliver all security aspects of the annual business plan, implementing these plans to meet the needs of the day to day, internal and external operations
• Through innovation drive plans and systems which aim to maximise safety, operational and customer service excellence at all times
• Working with key stakeholders review centre data on theft and other incidents / experiences across a rolling monthly period to assist in development of annual security plan
• Take security operational accountability for all marketing, commercial and retailer events ensuring full assessments and planned delivery are reviewed and verified
• Ensure Westfield policies, procedures and work practices are adhered to and provide advancements where necessary.
• Clearly communicate and achieve ongoing commitment to security priorities and operating procedures with internal and external parties, liaising with appropriate key stakeholders, including blue light services
• Ensure delivery of the full NOI, or improvement of, in line with the feasibility budgets and business plans
• Work with contracted security provider to ensure that all personnel meet the Westfield standard and are fully trained for each role
• Work with security provider to develop a staff training programme and succession strategy, ensuring continuity of employment, minimising staff turnover and loss of knowledge
• Through working with the contracted security provider develop a culture within the security team that is reflective of the Westfield values.
• Maintain positive relationships with all internal departments to fully understand centre requirements, providing accurate and timely information when required and secure their commitment to achieve required outcomes
• Manage key relationships outside the organisation and gain their commitment to Westfield outcomes
• Co-ordinate the centre's response to emergency/critical incidents
• Identify any problem areas and develop strategic approach for improvements
• Monitor all security operations policies and control procedures, carrying out checks to ensure that managers and staff are compliant
• Work with local Police, Fire Brigade and Ambulance Services to identify key contact personnel and develop emergency protocols
• Assess and implement appropriate manning levels, physical and electronic measures to ensure effective preventative security and incident response. Ensuring the contracted security provider is fully trained in all risk management processes within the centre.
To be considered for this role, you will be able to demonstrate...
• Significant experience in a strategic security position in a dynamic, fast moving and demanding environment
• Maintained knowledge of national and state legislation and compliance requirement
• Maintain and continue to develop personal knowledge in area of expertise (Security, Counter Terrorism, Business Continuity, Risk Management, Crime Analysis)
• Demonstrated background in managing multiple relationships that may have conflicting interests
• Relevant licences (SIA)
Attributes required for this role include...
• Motivated leader, committed to the company culture.
• Able to think and plan strategically
• Highly organised - ability to multi-task; prioritise workload and resilient to pressure
• Fast and responsive - working to strict deadlines
• Proven communicator with strong interpersonal, influencing and presentational skills at all levels
Working at Westfield is not all about hard work and no play. The rewards reflect this and include a competitive salary, a host of benefits including generous discounts at our centres and a stimulating work environment. If you want to join a truly inspirational organisation which is constantly driving innovation, please review and apply within.
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