Security Officer - Crowne Plaza Doha

Employer: Crowne Plaza Doha
Location: Qatar
Job Number: DOH001349
Job Overview
Under the general guidelines and supervision of the Security Supervisor or Delegate and within the established InterContinental Hotels Group and local hotel policies and procedures, responsible for maintaining all aspect of security and regularity within the hotel premises.

At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:

Create Confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
Encourages Success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.
Make It Happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

Duties and Responsibilities

1. To fully comply with all Fire, Life and Safety Standards and the code of conduct policies of InterContinental Hotels Group

2. Responsible for monitoring all persons entering through colleagues and receiving area, issue contractor and visitor’s passes as appropriate for people performing works within the hotel premises

3. Responsible for monitoring all colleagues’ belongings while exiting the hotel premises.

4. To monitor incoming and outgoing items, follow-up with concerned departments for return of hotel property covered with outgoing passes.

5. To control all cars and vehicles of suppliers and visitors who are using the receiving area parking.

6. Prevent outsiders from passing through receiving area without having any business related transactions with the hotel after business hours.

7. Responsible in maintaining safety and security in the parking area by reporting to Security and Risk Manager or the MOD any suspicious area, vehicles light on, key ignition, open windows, flat tires or accidents.

8. To direct and control traffic at main lobby entrance and advice drivers to leave after drop off.

9. To control and monitor the smooth flow of guests and members in the pool and beach area and prevent non-members or unauthorized person from entering the area.

10. To make random patrol within area of responsibility and challenge unauthorized person found in the restricted area.

11. To proactively prevent all FLS issues and report to the Security and Risk Manager and/or MOD

12. To protect the hotel of its assets and its reputation

13. To remove personas non grata and persons causing threat to the hotel from the property

14. To be unbiased and neutral in order to judge and handle all incidents to the hotels policies and procedures

15. To make a daily contribution to “Manage Risk” and to operate a “Safe Hotel”

16. To secure, guard and protect the Management/Colleagues Accommodation and the people living there from any security issues may they be internal or external

17. To be flexible and extend job duties to carry out other reasonable requests and responsibilities as assigned, including redeployment to alternative department / areas if required to meet business demands and guest service needs.

1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook

2. Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.

3. Comply with Time and Attendance Policies set by the hotel.

4. Actively participate in training and development programs and maximize opportunities for self-development

5. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

6. Familiarize yourself with emergency and evacuation procedures

7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

8. Comply with the Company’s Corporate Code of Conduct

9. Familiarize self with the company values (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to be Yourself) and ways of working (IHG Wheel).

10. Perform all tasks as directed by the Manager in pursuit of the achievement of business goals

The above is designed to help you in the understanding of the role and is not intended to be a definite list of your duties, as flexibility in meeting company and guest needs is required by all employees.

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