We are looking for an Operation Manager reporting to the Head of Operation and Process Compliance. You will be responsible for the operational service to all clients and stakeholders with accountability for the Control room, Resources including temporary work desk and the operations Helpdesk.
Taking the ownership and accountability for all operational service delivery requirements, providing a consistent approach all whilst ensuring that profit margins are protected.
To develop and lead, ensuring a high and consistence service is delivered.
Providing innovative added value solutions and maintaining strong relationships.
Being accountable for the full operational service including decision making on service requirements and coverage.
Manage and maintain relationships of the various accounts ensuring reviews achieve positive outcomes.
Responsible for the “live” operation of the Control Room that manages essential functions covering time and attendance, incidents, security and safety and duty management responsibility outside of core hours.
Manage non-chargeable spend, escalating root causes to the stakeholders.
Ensure operational teams are adhering to department processes by working to compliance requirements
Clearly and concisely communicate the business objectives to your administration delivery team to ensure they remain well informed of business activity and of their required contribution to those goals.
Timely communication within the business including the board director on incidents, sub-contractor usage, under manning, absence and temporary work desk.
Significantly reduce spend on third party suppliers.
Ensure contract success through effective client engagement, compliance and best practice innovation.
Experience of driving lean processes with the ability to complete report writing and analyse data.
Have the ability to deliver processes and implement compliance.
Excellent analytical skills to critically evaluate the information gathered and prioritised activity and ongoing communication.
A decisive and assertive decision maker who can interpret situations to proceed with a prioritised action plan that achieves the results required.
People management experience from a commercial and customer focused environment
Commercially aware with the business acumen to keep VSG ahead of our competition
Inspirational leader with a proven drive for delivering results
To apply for this role please send your CV and cover letter to email@example.com
Working on a rotating shift pattern, 4 on 4 off days and nights averaging 42 hours per week on 12 hour shifts.
Competitive holiday entitlement with Bank Holidays included
VSG has 7,500 employees and is the UK’s fastest growing suppliers of security services to a variety of blue chip clients. Our excellent service to our customers has allowed for market growth which means we continuously seek new and fresh talent to complement our current team as well as developing our people to reach their full potential. Join our team and look forward to a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion.
We are proud to be awarded as Britain’s Top Employers 2016 for the fifth consecutive year which recognises VSG excellence in the conditions we create for our people.