Investigation Manager

Employer: Argos
Location: South Wales / Cotswolds / South West
Rewarding Salary & Benefits

The Role

Great field based opportunity has arisen to join the Shrinkage & Compliance department as Investigation Manager. You will play key role in protecting the Argos business through effective investigation of actual or potential risk and crime, both from an internal & external perspective, ensuring that business reputation is maintained and financial impact in minimised through prioritisation of investigations.

You will be provided a company car and be responsible for covering the South Wales / Cotswolds / South West.

As an Investigation Manager your main responsibilities include:
As directed by the Senior Investigation Manager, prioritise investigations relating to crime, violence & shrinkage which could affect the profit or the wellbeing of colleagues and customers and obtain the necessary evidence in order to identify perpetrators and prevent repetition.
Utilisation of all available intelligence to ensure that any investigation is likely to provide a subsequent positive financial benefit versus cost, thereby ensuring highly productive, efficient & cost effective investigations.
Advise, influence and support retail and distribution management on all aspects of investigations, providing consistency of approach and enabling them to form a considered response to specific incidents or issues, having regard to current law, legislation and the interests of the business.
Monitor and ensure best practice in respect of relevant policy, procedures, criminal law and other legislation in order to protect the business from loss of profit and potential prosecution.
Interrogation of intelligence & other information to identify and focus on shrinkage, crime & risk trends within retail and distribution which highlight potential criminal exploitation by employees and customers, prioritising response by an intelligence led approach which drives greatest business benefit.
Make recommendations to the Senior Investigation manager in relation to retail risk, shrinkage, policy or process which would enable influence on commercial decisions which would reduce risk or improve sales, margin or impact on profit.
Instigate effective & professional criminal investigations, leading to civil recovery and/or internal disciplinary proceedings against perpetrators identifying scale of loss, preventing further loss, and ensuring where possible, recovery of company assets focussing on obtaining proportionate compensation through the criminal justice system and civil processes.
Contribute to relevant crime forums involving retail business risk, crime & shrinkage issues and trends, identifying where business intelligence sharing, new initiatives and best practice can assist the business to protect profit.

As an Investigation Manager your skills & experience will ideally include:

Ideally be educated to degree level in a relevant subject or hold an industry recognised qualification.
Must have sound knowledge of criminal law, criminal justice system and sound knowledge of carrying out criminal investigations including interviewing techniques.
Possess understanding of business principles and processes relating to retail operations.
Previous experience gained working within a similar role would be advantageous.
Strong interpersonal skills with the ability to effectively communicate and influence across all levels.
Able to demonstrate man-management and leadership qualities.
It would be desirable for the post holder to have gained credible experience within a distribution environment, have a working knowledge of security systems, crisis management and major incident planning.
All applicants must possess a valid UK driving licence.