Security Manager

Employer: Oltec Group
Location: Birmingham
Front of House Security Manager
Role Requirement
An exciting and unique opportunity has arisen within the Grand Central security services department; we are looking for a self motivated, innovative, professional individual with extensive experience in the security industry, who is passionate about providing first class customer service within the newly developed retail complex.

The successful candidate will be managing the front of house security team andthe overall security provision and will be required to provide excellent customer service to all customers/visitors and senior management.

The nature of this role demands excellent customer service skills and flexibility. The candidate
will be part of our specialised security and customer service sector providing specific support services for our clients within the retail and shopping centre sector. The candidate will ensure the presentation of the Front of House Team is of an excellent standard and that Assignment Instruction and Patrol Compliance Requirements are met. The security manager will play a significant role in the recruitment and training of all Front Of House security officers and hold appraisals and performance reviews with their team. The role will include the management of the staff hours and the allocation of the Front of House Security Team .The candidate musthold a valid SIA / CCTV licence and will ideally have previoussecurity/concierge management experiencein a bespoke shopping centre environment or similar facility.Core Areas include:
-          Theft Prevention
-          Customer Service
-          Visitor Handling
-          Incident response and Control
-          Incident Reporting
-          Crowd Management and Control
-          Event Support

The candidate must take pride in and be of a smart and professional appearance and have excellent communication skills both orally/written, be able to work under pressure, work on initiative, have good IT skills and have previous working knowledge of customer demand and requirements.
The successful candidate will ideally be able to establish the needs of customers and clients and also hold the ability to communicate on every level to build and maintain professional working relationships, with all centre visitors, customers, senior management and key stakeholders.


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