Employer: Edwardian Hotels
Corporate/Radisson Blu Edwardian Heathrow/ 4130_19582_RFT_A031
At the heart of Edwardian Hotels London is a simple founding belief, that from back of house to the boardroom we are all Hosts. Everyone is encouraged to express their individuality and initiative, and to bring their passion to work. (We may wear uniforms, but we don’t believe in uniformity.)
Everything we do is driven by a desire to exceed our guests’, clients and partners expectations. To surprise and delight. To make the time our guests choose to spend with us genuinely exceptional. So that even the shortest stay with us, will last long in their memory. Everyone who works here does this every day across our portfolio of brands, in highly prestigious locations in London and beyond.
For 40 years Edwardian Hotels London has built upon this ambition, and as a family owned company we’re proud of the freedom our independence this gives us to grow our business on a relentless and memorable curve – upwards.
With an enviable collection of luxurious distinctive hotels and restaurants such as The May Fair Hotel, Radisson Blu Edwardian London Hotels, Steak and Lobster, Scoff and Banter, May Fair Kitchen, Annayu and May Fair Bar; in the most desirable locations of the UK's most vibrant cities, EHL's vision is unique: To Be Memory Makers.
Being a Memory Maker as a Group CCTV Manager
In this role, you will become part of the Edwardian family and work within Security in Radisson Blu Edwardian Heathrow
To ensure that the hotels have a fully functional CCTV system that provides greater security of RBEL employees and guests
Has ability to use computer hardware and software (e.g. word processors, desktop publishing and graphics).
Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time.
Ability to plan, implement, test, and monitor security solution
Is skilled in developing and adhering to department budget.
Demonstrates the ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels.
Has a deep understanding of CCTV hardware and its usages
Excellent command of English language, ability to communicate effectively with guest and fellow colleagues
Is confident in communicating & establishing rapport with colleagues and guests
Is able to improve decision making by clarifying goals, sharing perspectives, identifying options and creating a way forward.
Has the ability to communicate with and motivate employees to sustain high performance and quality levels.
Is able to develop and guide others in professional growth and performance enhancement through assuring clarity of goals, employing reflective listening skills and facilitating the generation of options and action planning.
Can assign tasks using techniques such as needs analysis, individual skills assessment, objective setting and communication.
Creates 100% guest satisfaction by providing the company experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Communicates and reinforces the vision for Yes I Can! service to employees
Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Participates in the development of business strategies facilities which are aligned with the overall objectives of the hotel
Directs the operation of the CCTV System/Department
Develops plan for completing routine maintenance of the CCTV system and coordinates work with hotel department managers
Identifies and selects vendors as appropriate
Creates a safe environment for guests and employees by ensuring that the hotel is maintained in accordance with security safety standards
Serves as project manager for CCTV and coordinates project status with corporate technical services, architects, licensing agencies, contractors and hotel management
Ensures hotel adheres to all regulatory and security & safety standards by meeting with government and insurance inspectors and taking corrective actions as needed
Keeps all mechanical, electrical blue prints up to date
Ensures that staff are up to date on necessary training to maintain operating systems
Prepares security budget and monitors actual versus budgeted expenses and takes corrective actions when necessary
Uses teamwork to support guests and employees
Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel
Establish and manage a security and front of house teams, which are well motivated, trained, focused and clear about their roles and objectives
Oversee and coordinate security efforts across the company, including information technology, human resources, communications, legal, facilities management and other groups, to identify security initiatives and standards.
Develop and implement the overall information security strategy and architecture to be used by the company's centrally managed systems developers and administrators.
Investigates security needs, and recommends plans, implements, tests, and monitors security improvements.
Prepares on-line and hard copy documentation of companys security plans and procedures.
Monitoring an area(s) on closed circuit TV.
Guarding entrances and exits.
We Believe In Developing and Delighting Our Hosts So You Will Receive:
Complimentary 2 night stay in a luxury Edwardian Hotel of your choice each year
Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family
Discounts on food and beverage up to 50% in all Edwardian restaurants and bars
Discounts on Spas and beauty treatments
Hot meals and salad bar, teas, coffees and juices provided each day
Uniforms provided per role requirement
All Hosts must have valid permission to live and work in the United Kingdom. Verification of documentation will be undertaken as part of the recruitment process.