Country Risk Manager MENA (Arabic, English & French speaker)

Employer: VISA
Location- United Arab Emirates-Dubai-Dubai
Description
Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.
Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Purpose
Under the direction of the respective Head of Country Risk Management for the geography, the role has responsibility for payment cards fraud prevention, management of fraud, security and risk in the external Visa payment infrastructure in one or more countries.

Support implementation of the global risk management strategy in the assigned markets

Ensure that the Country Risk Management Service Level Agreement is implemented in the assigned markets

Under the guidance of the Head of Country Risk Management for the geography, develop and implement country plans, including CNP Roadmaps, Country Security Plans

Support country management in overall business development
Through implementation of Country Risk Plans
-Achieve market-level fraud targets (issuing and acquiring, cross border acquiring and CNP acquiring)
-Manage client risk relationships (risk councils/forums, risk and security training, other)
-Manage country risk initiatives and projects
-Support execution of acceptance or data security compliance programs (e.g., MFP, GMCMP, AIS, other)
-Support deployment of risk solutions (e.g., AA, VRM, RADAR, CPP, other)
-With Corporate Communications, manage Visa’s risk communications strategy
-Support ERM in risk identification and mitigation
-Build relationship with industry stakeholders, government and law enforcement

Reduce fraud and minimize the impact of data compromises by
-Manage investigation and arrest cases
-Manage data compromises (distribution of compromised accounts, coordinate communications with Corp Relations)
-Manage issuance of compromise-related alerts, updates and fraud-related articles for clients (BIN attacks, BIN Checking, merchant monitoring best practices, etc.)
-Manage law enforcement, prosecution and regulators training seminars
-Support organization of Visa AP & CEMEA Risk Summits and Sub-Regional Risk Executives Councils
-Responsibility for National Risk Councils for clients, merchants, regulators, vendors and LE 

Principle Responsibilities/Key Results Area

-Develop country plans and secure agreement from country managers for key markets
-Create market level medium term (3 years) fraud mitigating roadmaps to address emerging fraud trends
-Working with Country Managers and BDM to ensure compliance to Visa risk programs (i.e., MFP, GMCMP, APM, FRCM etc) and manage non-compliant clients back to compliance status
-Manage Visa Risk Councils in assigned markets; conduct regular meetings and use them to progress risk initiatives
-Achieve AIS compliance targets,
-Support secure EMV Chip card roll-out, VbV implementation
-Reputation management and communications – With Corporate Communications, manage risk communications strategy for large account compromises. Develop risk communications plan in identified markets.
-Ensure expenses do not exceed budget allocated by the Head of Country Risk Management for the geography
-Manage major compromise cases according to the DCRP and DCRS process – analysis, account distribution, communications, follow-up, resolution etc.
-Manage fraud account case follow-up from clients, LE and regions
-Manage arrest cases – urgent account verifications, statements, affidavits, expert witness, LE information needs
-Conduct seminars for banking representatives, law enforcement, prosecution and regulators training seminars
-Promote enhanced payment card fraud legislation and/or the need for improved prosecution standards
-To support Visa member banks in day-to day activities and execution of banks risk strategy
-Promote enhanced requirements to security of payment transactions and risk management in regulators' acts and regulations
-Promote fraud risk management related cooperation with other payment cards brands if possible and legally permitted
-Promote Visa Global Payment System Risk Strategy with industry stakeholders and governments

Decision Making
-Under guidance from Head of CRM for the geography, define country plans with input from risk operations and other support groups
-Identify country-specific emerging fraud trends and propose counter-measures
-Identify clients’ risk priorities and deliver on them
-Determine key value-added risk projects / initiatives 

Reporting Relationships & Interactions
Reports to Head of Country Risk Management for the geography,
Risk Management, Visa AP & CEMEA

Qualifications
Professional
-At least 8 years risk management experience gained through consumer banking and card operations
-Degree qualified. post-graduate qualifications preferred

Technical
-Computer skills in Microsoft Office and related software
-Data analysis skills
-Knowledge of LE operations
-Knowledge of card crime laws and prosecution
-Data Security Certifications / knowledge or relevant technical skills are an advantage

Business
-Consumer banking and card operations experience
-Understanding Visa operations, products and services
-Risk management expertise
-Team work
-Customer service experience
-Presentation and negotiation skills
-Training skills
-Fluent business written and spoken Arabic, French & English is a must

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