Senior Investigator

Employer: Pearson 
Location: London

Reports to the Investigations Manager, within the Regulation and Business Improvement team.

The purpose of the role is to: The Senior Investigator will be responsible for supporting, and leading where appropriate, on International and home GQ and VQ Centre investigations.

The Senior Investigator will be responsible for the investigation of instances of suspected malpractice and maladministration, breaches of security and non-compliance with the regulatory Codes of Practice.
The Senior Investigator will provide leadership to a team of Investigators for the investigation of instances of suspected malpractice. A high level of consultation, negotiation and influencing the
regulatory authorities and other external stakeholders is required.

Specifically, the Senior Investigator will be responsible for:
Investigation of potential and actual breaches of examination security concerning Pearson examinations.
Investigation of suspected cases of centre staff malpractice or maladministration across Pearson''s general and vocational qualifications.
To train International staff in Malpractice and Investigation skills as required and may involve overseas travel.
To train international ad hoc inspectors as required to a level where centre exam security inspections are successfully undertaken. In conjunction with PQI, monitor the inspection process for effectiveness and compliance with relevant regulations.
Investigation of suspected instances of non-compliance with the regulatory Codes of Practice including the new conditions of regulation on the part of Pearson and its centres.
Development of annual plans of work ensuring achievement of the above goals, utilising the department''s cross-working approach.
Development of internal policy and procedures in relation to the above, in particular the integration of existing procedures for centre irregularities and centre malpractice and maladministration.
Provision of appropriate management information to the Investigations Manager and Head of Investigations as required.

Key Accountabilities
To ensure that all members of the investigations team are aware of their responsibilities, and to provide guidance and support when necessary.
To train existing and new staff working on investigations, to facilitate the department’s cross-working approach.
To liaise with external agencies, including Ofqual and other regulators and JCQ as required in connection with the role.
To report regularly to the Investigations Manager on progress in resolving investigations and to report to colleagues elsewhere in the business on issues arising from such cases, particularly on issues regarding compliance with the Code of Practice and Conditions of Recognition.
To establish procedures for all investigations processes, and plans for the investigations team, that are robust, practical and secure.
To ensure that all investigations are resolved within reasonable time frames and to agreed legal parameters.
To ensure that reporting to the regulatory authorities on malpractice cases is completed to agreed deadlines.
To perform line management responsibilities in accordance with good practice and the Pearson people manager policies.
Measures of Success Influencing management across the organisation through negotiation, persuasion and exemplary written & verbal communication skills.
Professional, customer focused, service provision representation of the Investigations Team.
Managing the role''s core activities with minimal supervision and to a high standard, after an initial period.
Reporting of activities and analyses in an accurate, timely, consistent and effective manner appropriate to the intended audience.
Developing and implementing new procedures for consistent and professional handling of investigations into all types of centre irregularities including centre staff malpractice and maladministration.
Working to tight regulatory deadlines for appeals against results, and to internal deadlines for
ther types of appeal and complaints.
Dealing sensitively with contentious cases which could generate adverse publicity for Pearson.
Influencing attitudes across the organisation through negotiation, persuasion and exemplary written & verbal communication skills.

*Essential * 
Good attention to detail and accuracy when reporting of activities and analyses Excellent oral and written communication skills
Ability to deal with contentious and sensitive issues diplomatically
Excellent organisational and planning skills
Desirable The ability to analyse complex arguments
Confident making oral presentations
Investigation research based experience

*IT Literacy *
Excellent knowledge of Microsoft Office, including Word and Excel.

Personal Style and Behaviour
Flexible in approach and able to use own initiative to develop creative solutions to problems.
Able to deal with sensitive and contentious issues with diplomacy and integrity.
Committed to continual improvement in all aspects of the role.
Keen to use own skills and knowledge to support the wider division in achieving business objectives.

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