Regional Security Manager (South East)

Employer: Carillion

Company Overview :
Carillion is one of the UK’s leading support services companies with a substantial portfolio of Public Private Partnership projects and extensive construction capabilities. The Group has annual revenue of over £5billion, employs around 50,000 people and operates across the UK, in the Middle East, Canada and the Caribbean.
In the UK, Carillion’s principal market sectors are Defence, Education, Health, Facilities Management & Services, Rail, Roads, Building, Civil Engineering and Utilities Services.
In the Middle East, Carillion’s principal market sectors are Construction and Facilities Management. In Canada and the Caribbean, the Group’s main sectors are Health, Roads Maintenance and Construction.
Carillon’s portfolio of equity investments in Public Private Partnership projects includes projects in the UK and Canada, particularly in the Defence, Education, Health and transport sectors.
Carillion is an equal opportunities employer.

Purpose of Role :
The Regional Security Manager is accountable for providing direct line management to a number of sites across different contracts, where there is a manned guarding presence or key holding services contractually provided by Carillion. Also key is managing all supplier relationships, in terms of third party support for both manned guarding and key holding services within the region. Managing compliance across a number of areas, including SIA licensing. Manage and be responsible for the day to day logistics, coordination and operations within his remit. Ensure standards of service, policies and procedures are adhered to. Responsible for the formulation and implementation of all site specific post descriptions (assignment instructions) and emergency procedures. Report directly to the National Security Manager on all security operations related matters. Seek guidance and support from National Security Manager as appropriate.

Key Objectives of the Role :
Ensure service delivery to KPI’s and SLA contract commitments for security services. To review, analyse and assess working practices and procedures for contracted services within the region agree and implement change management issues to ensure levels of effectiveness and legal compliance are maintained for monitoring rooms.
To maintain discipline and standards of the Officers in the region, and to ensure that business critical information is passed to all in a timely manner
Ensure a monthly variation report is submitted covering all additions/omissions following any scope change at contracted sites
To submit a detailed monthly report, including data on any lost hours or shifts, operational effectiveness of the Officers, response to alarms and lock / unlock with in the region
To attend monthly client meetings to report on activities, and to include innovation as part of the report
To develop, own, and publish Carillion security and risk management/escalation processes.
Ensure that all health, safety, and environmental legislation and company policy is adhered to (to include quality systems) within scope of activities.
Undertake regular site and service inspection tours, including out of hours staff where appropriate, and ensure quality standards are maintained of central management systems to include assignment instructions and all compliance activities relating to the security service provided
Attend monthly management meetings to present meaningful analytical assessments of collated data and provide recommendations to improve service of customers to meet client requirements.
Participation within specific projects as directed by the client. Take ownership and management of projects as directed, prioritising works as and when required, to reduce risk to the clients in a timely and cost effective manner.
Agreement to participate in an appropriate call-out system as described by your line manager.
Ensure that regular reviews of alarm response data for sites with key holding requirements, is undertaken, to ensure awareness of any deterioration in service cover is highlighted.
Undertake any appropriate other duties as required by your line manager

Job Level Overview :
Subject to managerial direction, the Job Holder will generally be subject to broad practices and procedures that are covered by functional/business precedents and policies. The job holder will generally be at least 'part' professionally qualified and will probably possess some specialised knowledge/skills gained through 'on the job' experience. The Job Holder's performance will have either a very small impact on plc performance, or a small impact on Business Group performance.

Operational Accountabilities :
-Accountable for specific areas of responsibility and deliverables and manages the associated risks
-Delivers activities to support operational objectives for their specific contract, project or specialism
-Inputs to planning activities with horizons of typically 6 months to one year
-Operates within agreed operational and/or management guidelines
-Interacts with client or users around specific work efforts and deliverables
-Supports delivery of Health and Safety policy and standards
-Manages the activities of others to meet deadlines and quality standards taking account of impact outside area of responsibility
-Focus of work is predominantly against defined targets but performs a range of tasks from complex to straightforward

Financial Accountabilities :
-Typically manages cost centre budget (first line budgetary accountability)
-Identifies ways to reduce cost and improve service
-Manages variable costs (e.g. overtime and agency costs)

People Accountabilities :
For a small contract, section of contract or single disciplinary teams:
-Typically first line manager with overall people responsibility
-Optimises performance
-Undertakes performance reviews and provides training and reward recommendations
-Responsible for implementing disciplinary actions up to final warning.

Candidate Profile :
-Thorough working knowledge of one functional area through significant job experience & training
-Experience of supporting a business contract and/or providing support to a professional function
-Likely to have 5 years business experience and/or be a fully qualified professional with minimum of 2 years PQE with Intermediate Level Qualifications.

Behavioural Competencies :
Achieving and Doing
Builds Relationships
Business Awareness
Contributing to continuous improvement
Customer Focus
Dealing with Change
Delivery Through People
Planning and Organising

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