Safety and Security Manager

Employer: Hilton Hotels
Locations: Hilton London Metropole Hotel 225 Edgware Road  London W2 1JU

A Safety and Security Manager is responsible for managing all aspects of security for assigned hotels to deliver a safe Guest and Member experience while assisting in investigations and liaising with local enforcement officials when necessary and managing overall safety and risk management processes for assigned hotels to deliver a safe Guest and Member experience.

What will I be doing?

As a Safety and Security, you are responsible for managing all aspects of security, safety and risk management processes for assigned hotels to deliver a safe Guest and Member experience. An Area Safety Manager will also be required to assist in investigations and liaise with local enforcement officials. A Security and Safety Manager will also be required to carry out full investigations and audit the hotel to ensure health and safety compliance. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage the internal and external guest accident/incident records by applying standard legal practices where necessary
Guide the investigative process relative to criminal activities at the Property Level
Manage health and safety, food safety, fire safety, security, trading standards, public health, housing, and disability within allocated hotels
Assist in investigations at hotel level and provide advice for the protection of the company's owned and managed assets
Liaise with local enforcement officials on statutory routine inspections and accident investigation
Analyze statistical accident data to allocate resources for high risk areas at hotels
Provide support to operations, statutory specialist training, supplier approval and crisis management
Manage overall safety, fire safety, security
Implement safety risk management practices in line with the company's safety policy
Actively reduce guest complaints relating to safety and fire safety
Audit the hotel to confirm Health and Safety/Food Hygiene compliance
Train Safety issues to managers, supervisors and colleagues
What are we looking for?

A Safety and Security Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Five or more years in Security or related experienced required within the hospitality industry
Effective time management skills
Supervisory skills
Positive attitude
Good communication skills and people skills
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own
Ability to deal effectively with all team members and guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information
Experience in Safety and Security Management
Fire Safety Management/Risk Assessment
Ability to make decisions independently, complete in-depth investigations and act as expert in Safety and Security within the hotels
Communicate with team members to assist in their personal development through identification of individual training needs, development or support
Participate in necessary training and request training to meet development needs
Ability to read, listen and communicate effectively in English both verbally and in writing in order to ascertain and document important information
Thorough knowledge of the hotels floor plans and layout of the building(s), function rooms and working knowledge of the city and surrounding area
Ability to use a variety of programs on the computer in order to prepare correspondence, produce reports and presentations and communicate via email
Ability to stand, walk and/or sit and continuously perform essential job functions for an eight-plus hour shift
Visual ability to observe team members in the work place, analyze operations and detect situations of concern with regard to both team member and guest behaviors
High school graduate or equivalent
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
University degree in security and safety
Fire Safety Management/Risk Assessment
Knowledge of safety regulations
Previous experience with Hilton Security and Safety standards

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