Security Operations Manager South - Home Based

Employer: BilFinger
Location: London

Job Overview

Bilfinger Europa is currently seeking to employ an: Security Operations Manager South to oversee the Day and night time security operations within southern region.

The role will also require the Security Operations Manager to be the immediate point of contact for Site security teams, and will entail a requirement to oversee other operational functions as deemed necessary for the ongoing success of Bilfinger Europa’s service delivery commitments.

Bilfinger Europa provides straight forward, intelligent Security solutions, which means that we operate in an honest and sincere manner, meeting our clients’ demands in the best way possible, whilst retaining the values and culture of our family business heritage.  We concentrate on putting people first – our employees and our customers.  We are approachable, helpful and quick to find a solution.  We believe in being open about what we do and how we do it.  We are passionate about getting things right first time and delivering real value for money.  We also concentrate on getting the job done and everything we do is backed up by the quality of our service, the creativity of our ideas and the direct approach we take.

Main Duties and Responsibilities

This role will include a variety of tasks including the following:

To coordinate and manage all security operations within the area designated as the north.

Line manage the team providing guidance, support and specialist expertise to the team.

The continual review of the security site processes, procedures and documentation. To include proactively identifying the need for new procedures in relation to security this will enhance the service to internal and external customers whilst also ensuring compliance to industry regulation.
Drive change, new ideas and challenge current operating procedures implementing best practice across the structure.

Effectively manage the budget, continually reviewing all factors affecting the operation including agency staff, staff payroll, uniforms etc.

To ensure the necessary internal site quality audits are undertaken and provide a detailed action plan and manage any non compliance.

Understand client requirements providing solutions to meet and exceed needs and contribute to achieving the customers’ objectives.

To manage excellent relationships with our client, our suppliers and other partners.

To support recruitment, Induction training, developing and retraining of staff where necessary ensuring a “one team approach”

Ensure adequate quality performance (KPI’s) measures are adhered too and any non compliance is resolved in a professional manner.

To ensure all site related risk assessments are continually monitored, reviewed and updated as necessary.

Ensure the Continuous Improvement Process is an integral part of the site services delivery and increasingly added value to both the business and our client.

To ensure all staff are fully trained to adhere to Health and Safety legislation at all times, proactive supervision in the ongoing use of PPE as necessary, ensure all risk assessments are in place and adhered to, active use of Toolbox talks progressed.

Review accident statistics and proactively promote safe working practices.

Assist with the delivery of Bilfinger Europa objectives in line with ‘Employer of Choice’ status.

Provide shift cover, duty management and flexibility to cover outside normal operational hours,  frequent monitoring and management of silent hours operations

In conjunction with the site teams ensure that the Company Quality Plan has an up to-date and comprehensive set of Assignment Instructions that accurately reflect the duties carried out by the Company.  The Assignment Instructions have been signed by the client and that the security personnel involved in the tasks have been briefed and are familiar with their responsibilities.

To set objectives for direct reports and renew quarterly.  Ensure same approach and mechanisms for all staff within area of responsibility.
To compile a monthly report of operational overview and activity.

Completion and regular reviews of the Personal Development Plans (PDP’s) for the team.
Management of the site teams SIA procedures in line with company operating policies.

To be responsible for all Security equipment. Ensure equipment is fit for purpose and operational at all times maximising down time.

Support business continuity planning and management.

Undertake any other reasonable duties as required by the National Security Manager to meet the needs of the business.

Qualifications and Experience


Previous experience in a similar managing role

Experience in implementing security procedures across a wide area of responsibilities.

Experienced in strategic planning

Knowledge of differing sectors within security industry, including retail, government, FM, corporate.

Excellent communication skills

Excellent customer service  skills

Professional or further qualification in Security Management.

SIA Front Line licenced.

Excellent organisational skills with the ability to balance competing priorities and workloads

Ability to work under own imitative with a proactive outlook.

Have excellent IT skills, word, excel, PowerPoint

Report writing skills

Presentation skills

Ability to remain calm under pressure


Ability to create and analyse management information (including financial, performance, quality, activity and trends)

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