Security Supervisor

Employer: Hilton Worldwide
Location: Edinburgh United Kingdom

# Job Number: OPE02JZU
The Caledonian, a Waldorf Astoria hotel, Princes Street, Edinburgh EH1 2AB

A Security Officer with Waldorf Astoria Hotels & Resorts patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour.

What will it be like to work for this Hilton Brand?In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience. If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit. 

What will I be doing?

Job Purpose: To provide a safe and secure environment for staff and guests, to ensure the security of all property within the hotel and to ensure compliance with relevant Health and Safety legislation.

  • Physically fit.*
  • Excellent communications skills both written and verbal.
  • Well groomed.
  • Organised and systematic approach to problem solving.
  • High attention to detail.
  • Intermediate Microsoft Office skills.
  • Sober, honest and trustworthy (references essential).
  • Hotel or customer service experience – minimum 6 months.
  • 2nd language
  • Investigative experience.
  • Knowledge of powers of arrest, search and caution.
  • First aid at work qualified (must have within 6 months of commencing employment).
  • Fire fighting course.
Dealing with undesirableswithin the hotel in a prfessional manner, liaisng with police and other government agencies
Be fully conversant with all statutory requirements on health & safety, manual handling, COSHH, food safety and fire regulations. To identify any risks involved in the day to day operations and ensure risks/accidents and reported and documented.
Ensure compliance with fire safey legislation
Thorough reporting of accidents/incidents
operating and monitoring of CCTV system
Responsible to organise and monitoe deep cleaning and ensure highest standards are maintained by external cleaning contractors
Staff back door checks and ensure proper monitoring of access through the correct control and distribution of access cards
identify relevent training needs, organise, deliver and record required training
Investigating and reporting allegations of thefts, damage
Ensure that goods entrance is secure at all times and that all stores, function rooms, guest bedrooms and offices are secured when not
What are we looking for?
A Security Officer serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • SIA trained and Licensed
  • Positive attitude
  • Good communication skills
  • Good grooming standards
  • Ability to work under pressure, keeping calm in emergency situations
  • Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience in customer service environment
  • First Aid
  • Knowledge of P.A.C.E.
  • IT proficiency
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Waldorf Astoria Hotels & Resorts --- offering the opportunity to visit extraordinary places with one singular experience. Numerous landmark hotels around the world More hotels in construction Offering world-class spas Gorgeous golfing destinations.