Employer:Control Risks Group Holdings Ltd
Location:London, England, United Kingdom
Job Description
How to Apply
Location:London, England, United Kingdom
Job Description
The Coordinating Security Specialist (CSS) is an integral member of the Regional Security Centre (RSC).
They will provide basic
assessment, advice, coordination and monitoring support to clients as
part of a 24-7 regional security operations capability
The CSS is responsible for the day to day delivery of high -quality travel security assessments and advice to travelers , international assignees and corporate travel risk managers. The CSS will provide travel security advice to clients and will support client and support situational awareness by scanning for, reporting and escalating developing travel security issues.
The CSS reports to the Regional Security Operations Manager, but works under the close direction and guidance of the Regional Security Information Manager.
Key Responsibilities
Client Support
Delivery of best – in-class
bespoke verbal and written travel security assessments to challenging
multinational client base operating in complex countries
Collect, analyse, and disseminate
security or disruption issues affecting business travellers in line with guidance from
regional analysts, including monitoring key crisis escalation indicators
Maintain continuous awareness of the regional security environment through
detailed research
Set up, coordinate and monitor clients travelling in complex working
environments
client using innovative technology
Support to security consultancy
tasks as required
As required , conduct travel to priority countries to assess current situation,
and develop local information and assistance capabilities to further support clients.
Personal Development
Build thorough understanding of all current events affecting
regional / global business travel and learn the approach to providing written and verbal travel advice and briefs to clients.
To become fully conversant with and follow all systems and procedures required by the RSOM
To attend regular training courses relating to the work of Travel
Security Services and other wide security related training as agreed
with line management.
(www.conflictareamanagement.com)
C. Job Profile
Required Skills and Knowledge
Interest in international affairs and the global security environment.
Knowledge of the political and security issues in particular regions
Excellent written and verbal communication skills including ability to explain complex situations to non-expert audiences
Interpersonal skills
International experience (work and personal)
Strong IT skills including Microsoft Office Suite and other applications.
Willingness to work outside of normal duty hours, in support of team operations, particularly in time of crisis or emergency
Required Competencies
Working with People.
Demonstrates an interest in and understanding of others; Adapts to the
team and builds team spirit;
Recognizes the contribution of others; Listens, consults others and
communicates proactively; Supports and cares for others; Develops and
openly communicates self-insight.
Presenting & Communicating Information.
Speaks clearly and fluently; Expresses opinions,
information and key points of an argument clearly; Makes presentations and undertakes public
speaking with skill and
confidence; Responds quickly to the needs of an audience and to their
reactions and feed back; Projects credibility.
Delivering Results & Meeting Customer Expectations.
Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and
productivity; Works in a systematic, methodical and orderly way; Consistently
achieves project goals.
Following Instructions & Procedures.
Can work in line with clear guidance and procedures without
need for direct supervision; escalates appropriately for direction
; Demonstrates commitment to the organisation; Complies with legal obligations and safety requirements of the role.
(www.conflictareamanagement.com)
Coping with Pressure & Setbacks.
Works productively in a pressurised environment; Keeps
emotions under control during
difficult situations; Balances the demands of a work life and a
personal life; Maintains a positive outlook at work; Handles criticism
well and learns from it.
Writing& Reporting.
Writes clearly, succinctly and correctly; Writes convincingly in an engaging
and expressive manner; Avoids
the unnecessary use of jargon or complicated language; Writes in a
well-structured and logical way; Structures information to meet the
needs and understanding of the intended audience.
Analysing.
Analyses numerical data, verbal data and all other sources of information; Breaks
information into component
parts, patterns and relationships; Probes for further information or
greater understanding of a problem; Makes rational judgements from the
available information and analysis; Produces workable solutions to a
range of problems
Desirable Work Experience
Proven experience in travel-or security- related field
: military, government, NGO, journalism; or relevant academic studies
Experience in writing for senior management and business decision-makers
Customer service/ client facing
experience including sales
Additional Critical Qualities
Ability to work to tight deadlines and under pressure
Meticulous attention to detail
Ability to work as part of a team
Ability to learn and adapt to new procedures and operating protocols
Ability to communicate clearly and sensitively with colleagues from different cultures and ethnic backgrounds
Ability to maintain high professional standards at all times
Qualifications
Degree-level qualification in politics, international relations or related subject, or equivalent work experience.
Post-graduate qualification in politics, international relations or related subject or equivalent work
experience desirable.
Required Languages
Excellent English (spoken and written)
Effective operational proficiency or advanced
proficiency in an other regional language–
French, Spanish, German, Russian or Italian.
Travel / Rotation Requirements
Flexible working hours and shift work
How to Apply