Senior Manager, Investigations & Risk

Employer: Amazon
Location: UK-Virtual Location
Job ID : 368760

Job Description

The Senior Manager, EU Investigations, is a senior manager of the company that leads the effort in cooperation with our Field Security Teams and Loss Prevention to develop our investigative strategy, policy and procedures for our Fulfillment Operation, Logistics, Supply Chain and Transportation network and Last mile operations. This position is responsible for the strategy, development and implementation of all phases of the EU investigative function and serves as the most senior contributor and authority in investigative matters. In addition he/she will work with the various teams to establish policies and procedures that both comply with our IT and Physical Security Policies and support the goals of our Operations Team while optimizing the effectiveness and efficiency of processes designed to prevent and deter fraud and criminal activity at our locations in EU. This includes leveraging technology and systems to create processes and support systems that are sustainable and scalable. These systems and processes should enable the local and regional security and site managers to draw services from the Worldwide Physical Security team in an automated fashion whenever possible.

The role can be based either in the UK, France, Italy, Spain, Poland, Czech Republic or Germany

The Senior Manager will be the Subject Matter Expert on investigative strategies and techniques and have the ability to share this expertise with associates at Amazon locations globally. The individual will efficiently and effectively provide investigative and related services for our company and will work with cross functional teams throughout the organization (Legal, Human Resources, Finance, Accounting, Corporate Audit, Field Security and Loss Prevention, related software teams, IT and Fraud Security, and other related areas). The position reports to the Director, Security & Loss Prevention, EU; the position manages team of investigators, analysts and risk managers. The responsibilities include:

Leading the analysis of data to determine connection between individuals, across multiple states, countries, departments, functions customer accounts, and other areas as well as transportation and vendors interactions that lead to the detection of criminal activity or potential reputational damage and the identification of high impact cases.
Develop and manage a program to provide security risk analysis on an EU basis with the objective of delivering actionable intelligence in order to make informed business decisions and minimize risk to Amazon and its employees.
Lead investigations into allegations of white collar and organized crime; develop processes for fraud detection; and, identify best practices, including the utilization of security technology and the development of investigative techniques to detect and deter criminal activity.
Establish and maintain liaison with international, federal, state and local law enforcement agencies and leveraging these relationships to facilitate investigative activities as deemed appropriate.
Plan, direct and organize activities of the investigative team. Provide leadership in the approach, deployment and conduct of investigative activities. Create processes and procedures to ensure accurate reporting of the complete investigative process, including the reporting of allegations, triage, case assignment, and the tracking of investigative actions.
Develop a quality assurance program designed to ensure that all allegations are thoroughly investigated and that the actions taken by the investigative team are appropriate and professional using established best practices.
Develop staff requirements and oversee the training and professional development of subordinate investigators and analysts in investigative and interviewing techniques.
Lead the education and training of Security & Loss Prevention and management functions with investigative methods and tools.
Lead the procurement and management of suppliers of investigation services, trainings, tools and systems.

Basic Qualifications

Bachelor's degree in security or related field.
Certified Fraud Examiner (CFE) or Professional Certified Investigator (PCI) certification.
7 plus years as a senior manager overseeing investigation across a global organization with multiple locations.
5 plus years of experience in customer service driven environment
7 plus years of experience in conducting criminal and fraud investigations (such as supply chain theft, fraud, cybercrime, counterfeit, AP checks, transportation crime).
5 plus years of experience conducting high risk work place violence investigation and risk assessment
Knowledge of the law as it applies to interviews, arrest and the judicial process.
Knowledge of loss prevention mitigation techniques applicable to distribution center and supply chain operations.
Experience in data mining techniques and related analytics to detect patterns indicative of fraud, including, but not limited to, financial crimes, payment card fraud, internal misconduct and product diversion.
30-40% travel required (domestic and international); may increase at times.
Must have strong oral and written communication skills in English;
Advanced skills utilizing Excel (pivot tables a plus), Word and Microsoft Project required

Preferred Qualifications

MBA or Master's in a related field
Experience with database querying and analysis
Command/executive level experience managing criminal investigations for a federal, state or local law enforcement agency or the investigative function at a global Fortune 500 company.
Lean Six Sigma and/or Green/Black Belt Certified
European language skills are a plus
Individual will need to work effectively in a culturally diverse work group.
Results oriented leader that possesses strong influencing skill and is comfortable working in a fast-paced and multi-tasking environment.
Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver.