Employer: Butlins Bognor Regis
Location: Bognor Regis
Working Pattern: Full Time
Closing Date: 30/04/2016
Whatever the role our team at Butlins love working as part of a team and using their exceptional customer service skills to help our guests rediscover their sparkle. We're looking for people who naturally thrive in a customer service environment, with strong communication skills and who demonstrate a positive attitude even when working under pressure. We are looking for a 'nothing is ever too much trouble' attitude to really wow our guests with world class service.Experience:
Purpose of the Role:
Ensure that our guests are given a warm welcome and made to feel special; they are communicated to and interacted with in line with our organisational values. You will be responsible for delivering a professional guest experience whilst maintaining a safe and secure environment for our guests to enjoy their holiday.
Previous experience in a security role is preferable
Qualifications desired:
SIA Door Supervisors Licence
First Aid at Work
With Our Guest:
Greet guests with a warm welcome and provide exceptional service to 'help hard-working families rediscover their sparkle'
Controlling the resort and venues, carrying out fire checks before opening and after closing of venues and anti fire and theft patrols in accommodation areas to ensure a safe and secure environment
Checking identification of persons entering licensed premises
The ability to communicate at all levels and thrive under pressure
Engage and build relationships with our guests helping them get the most from their stay
When things don't quite go right resolve problems speedily and with empathy in a way that will ensure guests remember their holiday for all the right reasons, resulting in customer satisfaction and improvement to the overall guest experience
Look for ways to exceed guest expectation and always, without exception, be willing to go the extra mile for our guests
With My Team Members:
Inspire and motivate the other members of your team with passion, energy and commitment
Share best practice and help other team members to achieve common goals
Establish and grow good working relationships with your team leader/manager and fellow team members
Communicate with fellow team members professionally at all times
Location: Bognor Regis
Working Pattern: Full Time
Closing Date: 30/04/2016
Whatever the role our team at Butlins love working as part of a team and using their exceptional customer service skills to help our guests rediscover their sparkle. We're looking for people who naturally thrive in a customer service environment, with strong communication skills and who demonstrate a positive attitude even when working under pressure. We are looking for a 'nothing is ever too much trouble' attitude to really wow our guests with world class service.Experience:
Purpose of the Role:
Ensure that our guests are given a warm welcome and made to feel special; they are communicated to and interacted with in line with our organisational values. You will be responsible for delivering a professional guest experience whilst maintaining a safe and secure environment for our guests to enjoy their holiday.
Previous experience in a security role is preferable
Qualifications desired:
SIA Door Supervisors Licence
First Aid at Work
With Our Guest:
Greet guests with a warm welcome and provide exceptional service to 'help hard-working families rediscover their sparkle'
Controlling the resort and venues, carrying out fire checks before opening and after closing of venues and anti fire and theft patrols in accommodation areas to ensure a safe and secure environment
Checking identification of persons entering licensed premises
The ability to communicate at all levels and thrive under pressure
Engage and build relationships with our guests helping them get the most from their stay
When things don't quite go right resolve problems speedily and with empathy in a way that will ensure guests remember their holiday for all the right reasons, resulting in customer satisfaction and improvement to the overall guest experience
Look for ways to exceed guest expectation and always, without exception, be willing to go the extra mile for our guests
With My Team Members:
Inspire and motivate the other members of your team with passion, energy and commitment
Share best practice and help other team members to achieve common goals
Establish and grow good working relationships with your team leader/manager and fellow team members
Communicate with fellow team members professionally at all times