Security Duty Manager

Employer: Edinburgh Airport
Location:Edinburgh, United Kingdom

Job description

This is pivotal role within the security operation that takes full accountability of the entire Airport security operation by leading the Security supervisors, to drive continuous high performance with exceptional service on a day to day basis.
As an inspirational leader, you have full accountability for motivating, coaching and developing your team by providing the right tools and techniques to deliver an exceptionally high level of service that promotes the Edinburgh Brand.

Person Specification:
This is a role for someone who enjoys working in a fast paced organisation. They must be capable of analysing information quickly and making associated decisions based on their analysis using foresight and strategic thinking. Whilst working under pressure, they must be self-motivated; target-driven and possess a positive ‘can do’ outlook.

Ideally we would like someone that comes from a manufacturing or production lane/line background that has experience of managing production lines/lanes with approx. 50/60 people. Previous Security or Compliance experience isn’t necessary as full Aviation Security training will be provided in the successful candidate’s induction.

This role involves shift working therefore the successful candidate must be able to commute reliably to Edinburgh and be able to work extended hours on occasions when required. Shifts could include early shift start at 4am and late shift finishes at 9pm.

Principal Accountabilities:
Each Security Duty Manager will have line management responsibility for a team of Supervisors, and indirect line management responsibility for Airport Security Officers during each shift.

Operational Performance:
Accountable for Central Search performance targets including the security access points by ensuring that the security supervisors are fully equipped to deliver lane performance on a day to day basis with optimum manning levels. Accountable for analysing central search performance, identifying trends and adapting the daily plan accordingly.

Accountable for ensuring that all CAA regulatory requirements are adhered to and any matters raised by CAA regarding non-compliances are recorded and rectification plans are put in place. Responsible for ensuring that the appropriate Senior Managers are notified and the reputation of Edinburgh is protected

Threat assessor for central search only, overall accountability for managing security incidents within central search, liaising with Duty Managers, ACC and control authorities as appropriate.

Accountable for successful briefing and de-briefing of Security Supervisors on the performance targets for the day, ensuring clear expectations are set and met. Ensure performance issues, recurring themes and company updates are cascaded to all security supervisors and auditable logs of briefing sessions are maintained.

Responsible for representing security at all operational management meetings, including but not limited to bronze command.

Passenger Experience:

Accountable for ensuring that any issues raised by the security supervisors in relation to the standard operating procedures are challenged through the Process Change Manager to make improvements that are fit for purpose and delivering the highest possible standard of efficiency and customer service, whilst meeting all regulatory requirements.

Accountable for managing third party relationships relating to the Edinburgh Airport Security Operation, including but not limited to, CAA, emergency services, other EAL departments, airlines, handling agents and law enforcement agencies.

Overall accountable for swiftly managing and resolving conflict between employees and/or passengers which has been escalated by a security supervisors with empathy and tact, delivering solutions where appropriate, adhering to all regulations and reflective of the company values.

Fully accountable for the overall passenger experience across the Airport Security Operation. This experience should be reviewed daily with the security supervisors and any issues resolved.


Accountable for providing inspirational leadership to a team of security suoervisors and their Airport Security Officers, in line with Edinburgh’s leadership elements day to day andthroughperiodsofchange.

Set clear goals and expectations of individuals in your team, by coaching and providing consistent feedback in accordance with the ‘my performance’ process. Ensure your security supervisors are managing their team through the ‘my performance’ process.

Ensure the fair and consistent application of all EAL people policies and processes, including and not exhaustive of; attendance management, capability, disciplinary and grievance. Lead on decisions around long term sickness and restricted duty cases, annual leave, special leave and carer leave in relation to direct team

Involvement in the recruitment of team members and responsible for the integration of new members and their induction into Security. Identify talent and develop any top performing team members.

Able to work in each role within the team. Act as a role model in terms of knowledge and understanding of each individual task the team undertake.

Strong delivery of key communication messages at the start and end of each shift that creates a motivated and collaborative team. Also lead and coach the team through periods of change

Deal swiftly with any issues relating direct team or indirect team’s performance and/or team issues as appropriate by having ‘in the moment’ conversations, ensuring any follow up action is taken.

Accountable for driving safety based culture within the team and for ensuring that the Central Search and access post area’s comply with all H&S requirements/policies including audits and inspections such as DFT and workplace. Responsible for rectification activity where necessary.

Accountable for ensuring admin team members, maintenance technicians, engineering and IT deliver a timely support service to the entire team to support the smooth running of the operation.