Contract Security Manager

Employer:  G4S
Job Reference: 1825
Closing Date: 11/09/2016

Job Introduction:

An exciting opportunity has arisen for a Security Contract Manager in one of our prestigious sites within Brighton town centre. Working generally Monday to Friday, one weekend in two for approx first three months, then one weekend in seven thereafter.

The Contract Manager will be the senior manager responsible for the operational and strategic management of our prestigious Churchill Square contract, and will forge a successful partnership with Churchill Square senior management and tenants. Ensuring the correct blend of professional security personnel and procedures, and award-winning customer service, the Contract Manager will also be liaising with law enforcement agencies, local authorities, community groups and retailers.

Churchill Square is a dynamic and constantly improving environment, a Brighton landmark. You will be a proven security professional, able to demonstrate how you have made a difference in your previous public facing role, managing a large site team or multiple teams, with an expertise in training and standards
Maintenance of a full complement of trained and suitable team members, implementing monthly mentoring, 121 training and personal feedback sessions;
Through the team and personally, have met all customer-defined Key Performance Indicators, and operational tasking, with evidence
Achieved an excellent working relationship with Centre managers and retailers alike, bringing problems and solutions to the forefront, and actively contributing to the service the Centre management give their retailers and customers;
Evidenced liaison with law enforcement agencies and other community groups for the benefit of the Centre, showing participation in community schemes and initiatives, and relationships with local authorities;
Meet all Company & Group standards, and achieve nomination for partnership, collaboration and customer service awards for Churchill Square and G4S;
Reduced staff retention, and reduce absence, authoring and administering a Star of the Month scheme;
Completed all employee relations activity, including disciplinary / grievance hearings, that encourages high standards of security and customer service;
Maintained compliance requirements, in particular in relation to CQC and Health and Safety

About G4S

G4S, the leading global security and outsourcing group, specialises in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 120 countries and over 620,000 employees.

Role Responsibility:

Ensure all team members are sufficiently trained for their duties, refining and introducing a monthly top-up training schedule and syllabus. G4S and Churchill Square management are committed to the highest standards of training and mentoring
Manage all elements of the service, ensuring that operational positions are covered, including but not limited to Duty Management, Control Room Operations, Car Park Management, and Customer Service Desk, and also taking a leading role with recruitment, scheduling patterns, equipment ordering and official KPI meetings
Continuous improvement in the back of house and outward facing security and customer service standards.
Act as a figurehead for security, being visible, and working as Duty Manager for the whole Centre approximately every seventh weekend (every other weekend for first 3 months), with time off in lieu;
Identify and maximise all cost-saving opportunities, manage expenditure within budget and forecast potential issues that may have financial impact to G4S and Churchill Square
Management of HR issues including retention, recruitment, employee relations, staff development, and ensuring staff development/refresher training is up to date for all staff at all times.
Identify areas for service improvement, and furthermore articulate schemes and projects which use collaboration with other Churchill Square service providers to reduce costs and improve customer service;
Produce monthly security report covering any and all areas of relevance, identifying data trends, security and service improvements, and evidence growing relationships with retailers, customers and local law enforcements and civic groups.

The Ideal Candidate:

Essential Requirements
5 years checkable work history
Unrestricted right to work in the UK/EU
Fluent written and spoken English
Experience of managing a large security team in a fast paced or blue-chip customer environment, whilst taking the strategic lead;
A strong training background and ethos, able to demonstrate how you have used training and constant evaluation schemes to assist staff retention and improve operational performance
In depth knowledge of security procedures and processes, evidencing previous authorship and implementation;
Knowledge of criminal law and procedure, and able to demonstrate implementation of schemes that have reduced petty crime and nuisance;
Excellent communicator at all levels, demonstrating a firm but considerate management style that ensures a team delivers to their maximum potential;
A hands-on and visible security practitioner, able to articulate how this will be translated into forging close relationships with all stakeholders;
Able to create, analyse and interpret data and fully IT literate, with working knowledge of MS Office packages.
Able to demonstrate a ‘team player’ ethos and flexibility, meeting the needs of a prestigious and busy shopping centre.
Experience of being part of and lading change management.

Preference will be given to candidates who also meet the following:

Ideal Requirements
A professional security, training or customer service qualification, degree or equivalent
Either law enforcement agency or able to demonstrate liaison with agencies
Knowledgeable about Brighton and surrounding area, crime and social trends, seasonal fluctuations and major events

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